Employing the use of Helpdesk software is the way to go if you desire an efficient communication system between customers and the actual customer reps. Helpdesk software help reduce the stress that goes with clustering customer queries.
The benefits of having Help desk software incorporated are pretty much the same for small, medium-scale, and large businesses. It helps automate responses to customer queries. A typical Help desk software creates tickets that will be sent to the actual customer reps. This speeds up the response process as the system can shuffle the queries to available customer reps.
Choosing a top-notch help desk software can be a herculean task, this is due to the numerous options available. However, this article streamlines the best options available, to a comprehensive list of 10 of the best Help desk software for businesses. These software are outlined below for your learning:
1. Zendesk Support Suite
The Zendesk Support Suite caters to the needs of a small scale to a high-end business that cares a lot about have an efficient way to communicate with customers who require certain pieces of information. It provides an automated reply system that does a good job of disgusting as a real person.
However, queries beyond the system are delivered to customer reps, via a ticketing system. Zendesk incorporates email, chat, voice, and even social messaging apps like Facebook, WhatsApp, and more. This goes to say it’s Omnichannel. The cost for the service of the Zendesk Support suite software starts at $19 per month.
2. Fresh Desk
The Fresh desk software comes packed with features that make responding to clients’ inquiries a breeze. It’s legit and one of the best software solutions you should probably consider in your quest to improve your customer relations. It can be incorporated into different business scales.
The fresh desk is equipped with an intuitive AI-Powered chatbot with predictive support capabilities, field service management that helps automate replies. Fesh desk pulls requests coming from emails, web, phone, chat, social media and turns them into tickets that will be served to the actual customer reps.
3. HubSpot Service Hub
You built a very nice business, making sure you ticked all the boxes, but it just so happens that you have begun receiving complaints and inquiries from the sectors you may not have probably tackled, well not to worry, the HubSpot Service Hub may just be what you need.
It eases the tension that goes with responding to customers on a daily basis. It helps you properly distribute customer complaints across your customer reps team.
4. Live Chat
The Live Chat software allows both small, medium scale, and large businesses to integrate a quick response system. It simplifies the customer and business owner reach. Customers reps get to reply to queries a lot faster.
The fact that it is being adopted by over 31000 business across 150 countries, shows that you have a lot of reasons to trust the Live chat help desk system. The Live Chat premium fee starts at $16 per month for the basic plan.
5. Live Agent
Still on the topic of best help desk software for businesses, the Live agent software, is yet another highly recommended software for enthusiasts who desire to automate their customer representative system. Live agent channels all queries coming from emails, phone calls, live chat, social media e.t.c, to customer representatives.
It does this through a ticketing system, which makes the whole system less cumbersome. The Live agent software offers a seamless CRM integration with third-party systems, security features like GDPR, IP Restriction, and lots more.
Hiver comes in as one of the email-based help desk software. It isn’t multi-channel like the aforementioned software. The Hiver can be seen as shooting for business and cooperation, that intend on having customer reports from email.
Offering a starter price, with $7 in its beginner package, the Hiver software is unarguably one of the cheapest help desk solutions out there.
7. Help Scout
Help Scout brings to life the dreams of business owners who desire a very apt customer rep service. Help Scout is a help desk software built to suit the needs of all business sizes. It works for medium, large scale enterprises, basically companies with 11 and above users. It offers free integration with iOS and Andriod apps.
The developers of the Help scout hep desk software is offering customer reps an efficient way to handle queries, which sort of eases the tension that goes along with offering this service.
8. Re: amaze
The Re: amaze comes in as one of the intuitive help desk software available. It offers integrations that make customer service seamless. Some of these integrations include Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and lots more.
What’s more? Re: amaze lets businesses interact with customers via Live chat, email, social media, mobile SMS / MMS, VOIP.
Dixa is yet another great provision for an apt help desk software designed to meet the needs of astute business owners. Dixa takes customer queries from different channels. Queries can be drawn from phone, email, chat, Facebook, and Whatsapp.
VoIP, IVR call back, click to call, call recording, automation, and more are supported here. Dixa also offers a feature that stores customer history, which in turn helps improve the relationship between the customer and the customer rep and also makes answering queries a lot faster.
10: Help Desk
Last but certainly not the least on our list, is the Help desk software. Yes, it’s called Help desk. Ideally, it should be getting a large portion of traffic from search engines.
Much like some of the already mentioned software solutions, the help desk features a ticketing system that sends customer queries to customer reps. It’s a sort of mediator between the customer and the customer rep. Messages are sent through one channel to be addressed.
The list of available Help desk software goes on and on. However, this article wasn’t about exhausting all there is, instead it was to reduce the time spent in searching for good packages. You are strongly advised to consider the ones listed above, as they have shown to be efficient and if you do have other recommendations, feel free to drop them in the comment section below.